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Data Analysis
Tracking and assessing key metrics to measure business performance

Challenge:  ​Customer Success metrics were tracked in silos and not shared in real time​

  • Management was unable to view real time Customer Success metrics​

  • CSM’s lacked team wide visibility to quarterly targets and week to week progress

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Challenge: NPS survey results were not being shared or evaluated effectively across the organization

  • Key internal resources were not aware of survey results​

  • Minimal NPS analysis was conducted

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