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Data Analysis
Tracking and assessing key metrics to measure business performance
Challenge: Customer Success metrics were tracked in silos and not shared in real time
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Management was unable to view real time Customer Success metrics
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CSM’s lacked team wide visibility to quarterly targets and week to week progress
Challenge: NPS survey results were not being shared or evaluated effectively across the organization
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Key internal resources were not aware of survey results
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Minimal NPS analysis was conducted
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