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Customer Experience
Implementing strategies that simplify business and improve customer outcomes

Challenge:  Oracle SaaS customers and partners were not using valuable online resources​​

  • Product info was located across several different sites ​

  • It took too long to find key information​

  • Project stakeholders were unaware of key sites & resources

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Challenge:  Customers and partners struggled to understand Oracle SaaS Support best practices​​

  • No general guidance framework existed​

  • Customers were forced to do extensive searches on the support site ​

  • Support documentation was often lengthy and not easy to digest​

  • Key project stakeholders responsible for working with support were unaware of valuable content​​

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Challenge:  Customers and partners needed a faster way to learn Oracle Cloud Portal best practices​

  • Existing documentation was scattered in multiple locations​

  • No single page approach existed​

  • Too many service requests were being created asking for general help

cloud-portal-ql.png

Challenge:  BigID customers and partners were not using valuable online resources​

  • It took too long to find key information​

  • Project stakeholders were unaware of key document & resources

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